Non UK casinos

Privacy Policy

This Privacy Policy outlines how we collect, process, store, and protect your personal data when you use our online gaming platform. We are committed to maintaining the highest standards of data protection in accordance with applicable regulations governing online gaming operators. Last updated: January 19, 2026.

1. Information We Collect

We collect various types of information to provide you with our gaming services and ensure compliance with regulatory requirements. The data we gather includes information you provide directly and information collected automatically during your interaction with our platform.

  • Account registration details including name, email address, date of birth, and contact information
  • Identity verification documents such as passport scans or driving licence copies
  • Payment and financial information including bank account details and transaction history
  • Gaming activity records including wagers, wins, losses, and game preferences
  • Device identifiers, IP addresses, and browser information
  • Location data based on IP address and device settings
  • Communication records including support tickets and email correspondence
  • Cookies and tracking technologies to monitor user behaviour and preferences

2. Legal Basis for Data Processing

Our processing of your personal data is based on several legal foundations that ensure compliance with data protection regulations. We process information only when we have a legitimate legal basis to do so, and we maintain transparency regarding the purposes of such processing.

  • Contractual necessity to provide gaming services and fulfil account obligations
  • Compliance with legal and regulatory requirements imposed by gaming authorities
  • Prevention of fraud, money laundering, and other unlawful activities
  • Legitimate business interests in operating a secure gaming platform
  • Your explicit consent for marketing communications and analytics purposes
  • Protection of our legal rights and enforcement of our terms of service
  • Responsible gambling initiatives and player protection measures

3. Purposes of Data Collection and Use

We utilise your personal information for multiple essential purposes related to providing gaming services, ensuring regulatory compliance, and maintaining platform security. Each purpose is carefully considered to balance operational needs with your privacy rights.

  • Account creation, verification, and ongoing account management
  • Processing deposits, withdrawals, and financial transactions securely
  • Verifying your identity to prevent fraud and underage gaming
  • Detecting and preventing money laundering and suspicious activities
  • Personalising your gaming experience and recommending relevant games
  • Communicating promotional offers and platform updates
  • Providing customer support and resolving complaints or disputes
  • Analysing platform usage for improving service quality and user experience
  • Complying with gambling licensing requirements and regulatory audits
  • Implementing responsible gambling tools and self-exclusion programmes

4. Data Sharing and Third-Party Disclosure

We understand that data sharing requires careful consideration of your privacy. We only share your personal information with third parties when necessary for service provision or when legally required. All third parties are bound by strict confidentiality agreements.

  • Payment processors and financial institutions for transaction processing
  • Identity verification service providers and fraud detection specialists
  • Gambling regulatory authorities when required by law or licensing agreements
  • Law enforcement agencies in response to valid legal requests
  • Customer support platforms and communication service providers
  • Analytics providers for understanding platform usage patterns
  • Affiliate partners and marketing agencies with your explicit consent
  • Gaming software developers who operate our games and maintain platform infrastructure

5. Data Retention and Deletion

We maintain your personal data for as long as necessary to provide services and fulfil regulatory obligations. The retention period varies depending on the type of information and the legal requirements applicable to our operations. You have the right to request deletion of certain information subject to legal constraints.

Account information is retained for the duration of your account and for seven years following account closure to comply with financial regulations and anti-money-laundering requirements. Gaming transaction records are maintained according to regulatory mandates which typically require retention for up to ten years. Identity verification documents are kept for the duration of your account relationship plus the required regulatory retention period. Marketing preferences and communication history are retained until you withdraw consent or request deletion. Cookies and tracking data are typically stored for twelve months unless you actively clear your browser data.

6. Security Measures and Data Protection

Protecting your personal information is our highest priority. We implement comprehensive security measures using industry-standard technologies and best practices to safeguard your data against unauthorised access, alteration, or disclosure.

  • End-to-end encryption for all data transmission using SSL/TLS protocols
  • Secure firewalls and intrusion detection systems protecting our servers
  • Regular security audits and penetration testing by independent specialists
  • Multi-factor authentication options for enhanced account security
  • Restricted access to personal data limited to authorised personnel only
  • Encrypted storage of sensitive information in secure database environments
  • Regular backup procedures with secure offline storage facilities
  • Compliance with Payment Card Industry Data Security Standard (PCI-DSS)
  • Employee training programmes on data protection and security protocols
  • Incident response plans and breach notification procedures

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your gaming experience and gather analytical information about how you interact with our services. You have control over cookie preferences and can adjust settings through your browser.

Essential cookies enable core functionality including account login, payment processing, and security features. Performance cookies collect anonymised data about page load times and user behaviour to identify areas for improvement. Personalisation cookies remember your gaming preferences and account settings to customise your experience. Advertising cookies track your interaction with promotional content and measure campaign effectiveness. Analytics cookies provide insights into aggregate user behaviour and platform usage patterns. Third-party cookies from partners enable integrated services such as payment processing and customer support tools. You can manage cookie preferences in your account settings or through your browser privacy controls.

8. Your Privacy Rights and Choices

You have several important rights regarding your personal data. We are committed to respecting these rights and providing you with easy mechanisms to exercise them. In certain jurisdictions, additional rights may apply based on local data protection legislation.

  • Right to access your personal data and obtain a copy of information we hold
  • Right to rectification of inaccurate or incomplete personal information
  • Right to deletion or erasure of your data subject to legal obligations
  • Right to restrict processing of your information in certain circumstances
  • Right to data portability allowing transfer of your information to another provider
  • Right to object to processing for marketing, analytics, or legitimate interest purposes
  • Right to withdraw consent at any time without affecting prior processing legality
  • Right to lodge complaints with relevant data protection authorities
  • Right to opt-out from promotional communications and marketing messages

9. Responsible Gambling and Player Protection

We utilise your data to implement responsible gambling measures and protect vulnerable players. Your personal information enables us to monitor for problematic gaming patterns and enforce self-exclusion requests.

We process gaming activity data to identify players exhibiting signs of gambling harm such as rapid deposit increases or extended playing sessions. Age verification during registration prevents access by underage users. Self-exclusion programmes allow you to restrict your account access for specified periods. Loss limits, deposit limits, and session time alerts can be set using your account preferences. We maintain lists of self-excluded players shared with licensed operators to prevent re-registration. Player support resources and links to gambling helplines are prominently displayed. Your personal history helps us understand your gaming patterns and offer appropriate interventions when necessary.

10. International Data Transfers

Our platform operates across multiple jurisdictions, and your personal data may be transferred internationally for processing, storage, or service provision. We ensure that all international transfers comply with applicable data protection regulations and maintain equivalent protection standards.

Data transfers to countries outside the United Kingdom are conducted using appropriate safeguards including standard contractual clauses and adequacy decisions. We assess the data protection laws in destination countries to ensure your information receives adequate protection. Where transfers occur to jurisdictions with lower protection standards, we implement supplementary technical and organisational measures. You have the right to request information about the mechanisms used for international transfers. Cloud storage providers operating in multiple countries are selected based on their data protection compliance and security certifications.

11. Contact and Complaint Procedures

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact our Data Protection Officer or support team using the details provided below.

  • Submit a data access request through your account settings or contact form
  • Email our support team with privacy concerns or requests for data deletion
  • Call our customer service line to discuss your privacy preferences
  • Submit formal requests for rectification or restriction of processing
  • Lodge complaints with the Information Commissioner’s Office if dissatisfied with our response
  • Request details about third parties with whom your data is shared
  • Ask questions about our data retention policies and security measures

We will respond to your requests within 30 days of receipt in accordance with data protection regulations. For complaints regarding our data practices, you have the right to contact the relevant supervisory authority in your jurisdiction. We are committed to resolving any concerns transparently and maintaining your trust through responsible data stewardship and compliance with all applicable privacy laws and gaming regulations.